A shared WhatsApp inbox for your whole team
What the module does
Connect your WhatsApp Business API numbers and keep them in sync. Agents read and reply, send media, react, forward and mark messages read, with approved templates ready to send.
Supervisors assign customers to agents and see who is available, so every conversation has an owner. Bookings and payment links start from the same chat.
Key features
Business API numbers
Manage and sync your WhatsApp Business API numbers.
Read and reply
Reply, send media, react, forward and mark messages as read.
Message templates
Create and manage the WhatsApp templates your team sends.
Assignment and presence
Assign customers to agents and see who is available.
Book from the chat
Send a payment link without leaving the conversation.
Permission to send
Control who can send messages and who can manage templates.
Can we connect more than one number?
Yes. Manage every WhatsApp Business API number you use and keep them in sync.
How do we know who answers a chat?
Supervisors assign each customer to an agent, and agent presence shows who is available.
Can we limit who sends messages?
Yes. Sending messages and managing templates are separate permissions.