Blitz 5 Subscription Terms

To open an account you must give us accurate details: your company name, country and currency, and the name, work email and mobile number of the person signing up. You must keep these details up to date.

We verify sign-up with a one-time code sent by WhatsApp or email. You are responsible for keeping passwords and codes confidential and for all activity under your account.

You may invite users from your organisation. You are responsible for their use of the Service and for setting their permissions. You must tell us promptly at info@blitzarmada.com if you suspect unauthorised access.

One organisation per account. We may refuse or close an account opened to repeat a free trial.

Trial without a card. If we let you start a trial without card details, it lasts 7 days from sign-up and covers all the modules you chose at sign-up. After that, your account becomes read-only for 7 days, and is then suspended. We do not delete your data when a trial ends; clause 9 explains how long we keep it.

Trial with a card. When we ask for card details at sign-up:

We may change or end the trial offer for new sign-ups at any time. Changes do not shorten a trial already running.

The Service is provided during a trial "as is", and clause 14 applies.

Prices are listed in US dollars per module, per month, as shown on our website when you subscribe.

We charge in Egyptian pounds (EGP), converted from the US dollar price at our daily exchange rate. We take that rate each day at 06:00 UTC from a published exchange-rate source, or set it ourselves if that source is unavailable. The EGP amount of each charge is fixed up to 2 days before the charge. Prices we show in other currencies (AED, EUR, GBP or SAR) are approximate, for information only. Your bank may apply its own conversion fees.

Prices exclude taxes. We add VAT where the law requires us to, and show it before you pay.

We may change our prices. We will give you at least 30 days' notice by email. A new price applies from your next renewal after the notice period. If you do not agree, you may cancel before that renewal.

By entering your card, you authorise us, through Paymob, to charge it automatically: on day 8 of a card trial, and at the start of each monthly billing period, for the modules you then have. This authorisation continues until you cancel.

Your subscription renews automatically each month unless you cancel before the renewal date.

Blitz never sees or stores your full card number. Paymob's hosted checkout collects and holds card details, under Paymob's own terms.

If a charge fails, we will tell you and may retry it. You keep access until the end of the period you have already paid for. If payment is still outstanding then, your account becomes read-only for 7 days, and is then suspended until payment is made. Your data is not deleted while suspended; clause 9 applies.

After each charge we issue a receipt or tax invoice to the account's billing email.

Adding a module after sign-up: the new module starts with its own 7-day free trial. After that, it is added to your monthly charge at its listed price. We do not charge pro-rated amounts.

Removing a module: it stays active until the end of the current billing period and is not renewed.

Cancelling: you can cancel at any time by email to info@blitzarmada.com or by WhatsApp to +20 150 001 8888, from the account owner's email address or mobile number. We confirm each cancellation in writing. If your message reaches us before day 8 of a card trial, you will not be charged, and if a charge is taken after such a message, we refund it in full. When cancelling in the app becomes available, you can also cancel there. Otherwise, your access continues until the end of the period you have paid for, and no further charges are made.

Refunds: fees already charged are non-refundable, except where the law requires otherwise. A trial cancelled before day 8 is never charged.

Refunds, when due, go back to the card that was charged, in EGP. We are not responsible for exchange-rate differences or bank fees.

If you dispute a charge with your bank before contacting us, we may suspend the account while the dispute is open. Please contact us first at info@blitzarmada.com.

You own the data you and your users put into the Service, including data about your own customers and guests (Customer Data). We claim no ownership of it.

You give us the right to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as the Data Processing Agreement allows.

You are responsible for having a lawful basis to collect Customer Data and put it into the Service, including passport and visa details used for airport fast track, and for giving your own customers any notices the law requires.

We will not sell Customer Data or use it to train AI models.

We host the Service and Customer Data on Oracle Cloud Infrastructure in its Jeddah region, Saudi Arabia. Our team operates the Service from Egypt.

We process Customer Data as your processor under the Data Processing Agreement, which lists the providers we use and how we protect the data.

While your account is active or read-only, you can export customers (up to 5,000 rows at a time), limousine bookings, account statements and reports as CSV files, and invoices, receipts, statements and vouchers as PDFs. There is no single export of the whole account yet. For other data, such as fast-track, hotel and activity bookings, ask us at info@blitzarmada.com and we will help you get a copy.

If your account is suspended, or your subscription ends, we keep Customer Data for 90 days so you can reactivate or ask for an export. After that we delete it from the live Service.

Deleted data may remain in our backups for up to 60 days, after which the backups are overwritten. We do not restore individual accounts from backups except to recover from an incident.

We may keep billing records and the record of your acceptance of these Terms for as long as tax and other laws require.

You must not, and must not let anyone else:

We may suspend access, with notice where practical, to stop a breach of this clause or protect the Service or other customers.

Blitz 5 includes an assistant that answers questions about your data. It can only read data; it cannot change, send or delete anything. It sees only what the user asking is allowed to see.

Its answers are generated automatically and may be incomplete or wrong. Check them before relying on them, especially for financial, legal or customer-facing decisions.

To answer, the assistant sends the question and the data needed to answer it to our AI model provider, Anthropic, which may process it outside Saudi Arabia. We keep assistant conversations for 180 days. We do not use Customer Data to train AI models.

We provide support by email at info@blitzarmada.com and by WhatsApp at +20 150 001 8888, Sunday to Thursday, 9:00–17:00 Cairo time, except public holidays in Egypt.

We aim to keep the Service available and to fix problems promptly, and we aim to answer every support message within 24 hours on working days (Sunday to Thursday). That is a service target, not a service level agreement: missing it does not give a right to credits, refunds or damages.

We may carry out planned maintenance, and will try to give notice of any that is likely to interrupt the Service.

We may improve or change the Service. We will not remove a core feature of a module you pay for during your current billing period without notice.

We and our licensors own the Service, its software, design and content, and the Blitz and Blitz Armada names and marks. These Terms give you a non-exclusive, non-transferable right to use the Service during your subscription, for your internal business purposes. They transfer no ownership.

If you send us suggestions or feedback, we may use them freely, without obligation to you.

We will provide the Service with reasonable skill and care.

Except as these Terms expressly say, the Service is provided "as is". To the extent the law allows, we give no other warranty, including that the Service will be uninterrupted or error-free, or fit for a particular purpose.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or gross negligence.

Neither party is liable for loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.

Each party's total liability under or in connection with these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. This cap does not apply to your obligation to pay fees, or to your liability under clauses 10 and 16.

During a free trial, where no fees have been paid, our total liability is limited to USD 100.

You will cover our reasonable losses and costs from any third-party claim arising from Customer Data you put into the Service without the right to do so, or from your breach of clause 10.

You may end your subscription at any time under clause 6.3.

We may suspend or end your account on 14 days' written notice if you materially breach these Terms and do not fix the breach within that time, or at once for a serious breach of clause 10 or where the law requires.

We may stop offering Blitz 5 entirely on 90 days' notice, with a pro-rated refund of any prepaid fees for the period after it ends.

When your subscription ends, clause 9 applies to your data. Clauses 7, 9, 13, 15, 16, 18 and 20 continue after the end.

These Terms are governed by the laws of the Arab Republic of Egypt.

Both parties will first try to settle any dispute in good faith within 30 days of written notice.

Disputes not settled that way will be finally resolved by arbitration under the Arbitration Rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA), by a sole arbitrator, seated in Cairo, in English.

We may update these Terms. For a change that materially affects your rights, we will email the account owner at least 30 days before it takes effect. If you do not agree, you may cancel before then and clause 6.3 applies.

Other changes take effect when we publish them, with the date shown at the top.

Language. These Terms are written in English. If we publish a translation and it conflicts with the English, the English version prevails.

Notices. We send notices to the account owner's email. You send notices to info@blitzarmada.com.

Assignment. You may not transfer these Terms without our consent. We may transfer them to a group company or a buyer of our business, with notice to you.

Events outside our control. Neither party is liable for delay caused by events beyond its reasonable control, other than payment obligations.

Whole agreement. These Terms, the Data Processing Agreement and any order details shown at checkout are the whole agreement about the Service. If a provision is found invalid, the rest stays in force. A delay in enforcing a right is not a waiver of it.